FAQ

How do I pay — card or M-Pesa?

Both. Choose card (secure Stripe checkout, Visa/Mastercard) or M-Pesa (an STK push is sent to your Safaricom number — just enter your PIN). Your dates are held for 30 minutes while you pay.

When is my booking confirmed?

The moment your payment clears. You’ll land on a confirmation page, and a confirmation email with your dates and total follows immediately.

Is the calendar up to date?

Yes — it syncs automatically with our Airbnb and Booking.com calendars every 15 minutes, and every booking made anywhere blocks the dates everywhere.

What are the check-in and check-out times?

Check-in from 15:00, check-out by 11:00. Early check-in or late check-out is often possible — ask us.

Is the price per night for the whole villa?

Yes — the nightly rate is for exclusive use of the whole villa, up to 8 guests. The cleaning fee and 16% VAT are shown in your quote before you pay.

What’s included?

Bed linen, towels, pool towels, Wi-Fi, and a housekeeper. A cook can be arranged for a small daily contribution — groceries at cost.

What about power and water?

Mains power with a backup generator and solar water heating — outages are rare and short.

Can I cancel?

Contact us as early as possible. Cancelled dates reopen on the calendar immediately, including on Airbnb and Booking.com at their next sync.

Is the villa family friendly?

Very — the pool has a shallow end, the garden is fully fenced, and cots and high chairs are available on request.